Refund policy
7-Day Return Policy
Thank you for shopping with us! We strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we offer a 7-day return window.
Eligibility for Returns:
- Items must be returned within 7 days of the delivery date.
- Items must be in original, unused condition with all tags and packaging intact.
- Products that are damaged, used, or altered in any way are not eligible for returns.
Non-Returnable Items:
- Perishable goods (food, flowers, newspapers, etc.)
- Intimate or sanitary goods
- Gift cards
- Personalized items or custom-made products
How to Initiate a Return:
- Contact Us: Please email our customer service at [support@yourstore.com] within 7 days of receiving your order. Include your order number and reason for return.
- Return Authorization: We will review your request and, if approved, provide you with return instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process:
- Once your return is received and inspected, we will notify you via email.
- Refunds will be processed to the original method of payment within 7 business days after approval.
- Original shipping costs are non-refundable.
Exchanges:
We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 48 hours of receiving the item for an exchange or refund.